Hospitality

Disney
Swan & Dolphin
Resorts
Disney World Swan & Dolphin Resorts texts thousands of guests daily using ChattBack's mobile concierge platform. A simple solution to automate guest services and boost online reviews.

YOUR ROOM
IS NOW READY !

  • Guests receive a text when they arrive to notify when their Room is Ready.
  • This starts a text conversation that continues throughout the length of their stay.
  • Guests receive automated texts for special requests, check-out, online reviews and opt-in marketing.

AUTOMATE
CHECK-OUT

  • Guests receive an automatic text on the morning of their check-out day.
  • Guests can simply reply with their Room Number to check-out instantly.
  • Guests have less wait time and staff save time!

BOOST YOUR TRIP
ADVISOR RANK

  • Send a text requesting feedback where guests reply with a simple 1-5(5=exceptional)
  • Direct happy guests to your mobile TripAdvisor page and boost your ranking.
  • Direct unhappy guests to send private feedback and prevent bad reviews.

BOOST REVENUE
WITH PROMOTIONS

  • Once your guests are texting give them the choice to Opt-In to promotions.
  • Send targeted mass messages to guests promoting hotel venues and services.
  • Expect Opt-In rates much higher than industry average and grow revenue.

TEAM DASHBOARD
& ANALYTICS

  • ChattBack organizes all customer communications into your Team Dashboard online.
  • Text and email notifications keep everyone on the team in the loop.
  • Access from any device and integrate with existing management systems.
  • View reports and analytics to discover customer trends.
“ChattBack automates many tasks for our guest services team. We have seen our Trip Advisor ranking steadily increase.”
Director of Guest Services
DISNEY WORLD SWAN & DOLPHIN RESORTS