Social Customer Service

ChattBack allows customers to privately Text message your business with compliments, complaints and questions, like a mobile comment card.  Business owners can reply directly to customers, forward to staff or review messages later.  Resolve customer issues, boost online ratings and build loyalty.
Start listening to your customers now!   Learn More




Some of our Clients...

Business Benefits

  • Instant Relevant Feedback
  • Reply Directly to Customers
  • Avoid Bad Online Reviews
  • Build Customer Loyalty
  • Motivate your Staff
  • No Apps just Text!

Client Video

ChattBack launches at The District
Social House bar and restaurant.
Owner and Chef Paul Mon-Kau: "I use
ChattBack to give my customers the opportunity to communicate with me
directly and anonymously" read more

Testimonials
"I can directly engage unhappy
customers whom I'd normally never hear from. If I retain just one customer per month with ChattBack it's more than worth it."
Ashton Phillips, Manager Subeez Restaurant
"The response has been great and it's fun to interact with customers and establish a real connection. I can reply right away or review and respond later to select feedback"
Paul Mon-Kau, Owner District Restaurant
"I can manage feedback from multiple locations and ChattBack is a flexible platform for offering instant incentives, contests and promotions without apps or expensive shortcodes"
Katherine Wearing, 131 Water Restaurant
Now with Social Sharing!